At Oak Manor, we want your furniture shopping experience to be as effortless as possible. From choosing the perfect piece for your home to receiving your order, we're committed to making the process straightforward and convenient.
Below you'll find important information about our delivery services, timeframes and delivery policies across Australia.
Delivery Areas
Nationwide Delivery
Oak Manor offers furniture delivery to locations across Australia, including:
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New South Wales
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Victoria
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Queensland
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South Australia
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Western Australia
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Tasmania
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Northern Territory
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Australian Capital Territory
Whether you're furnishing a city apartment or creating your dream home in a regional area, we're here to help bring your chosen furniture to your doorstep. Delivery availability may vary depending on your location and the products ordered.
Delivery Times
Delivery timeframes vary depending on the product, stock availability and estimated dispatch lead time.
Where available, an estimated delivery timeframe will be displayed at checkout once you've added your selected items to your cart and entered your delivery details.
Please note that delivery estimates are indicative and may be affected by courier schedules, regional accessibility or other unforeseen circumstances.
Delivery Charges
We aim to make furnishing your home as convenient as possible. Delivery charges, if applicable, will be communicated to you before your order is finalised.
Please review the delivery details at checkout to confirm any applicable fees for your order and location.
Delivery Process
Our delivery process is designed to keep you informed at each stage.
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Order Confirmation: Once your order has been placed, you'll receive a confirmation email containing your order details.
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Dispatch Notification: When your order has been dispatched, we'll provide a notification and tracking details where available.
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Track Your Order: Use the tracking information provided to follow your shipment through the relevant carrier.
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Delivery: Our delivery partner will transport your order to the delivery address supplied at checkout, in accordance with our delivery policy.
Doorstep Delivery Policy
To ensure a smooth delivery experience, please familiarise yourself with our doorstep delivery arrangements before placing your order.
For residential houses, delivery is generally made to the front door or an accessible entrance. For apartments, units and multi-storey buildings, delivery is generally limited to the ground-floor entrance.
Our standard delivery service does not include carrying furniture upstairs, using lifts to access individual apartments or delivering items to specific rooms within your property.
Oak Manor works with third-party delivery providers to transport furniture to customers across Australia. Their delivery services and operational limitations may vary by location.
If you live in an apartment or multi-storey building, please arrange any additional assistance required to move your furniture from the delivery point to your property.
We recommend checking access conditions, including doorways, staircases, lifts and parking arrangements, before your delivery date.
Delivery Address
Please ensure that your delivery address and contact details are complete and accurate when placing your order.
Oak Manor cannot deliver to PO Boxes or parcel lockers. Incorrect or incomplete address information may cause delays or additional delivery charges.
If you need to update your delivery details after placing an order, please contact our customer service team as soon as possible. Changes may not be possible once an order has been dispatched.
Authority to Leave
Where applicable, deliveries may be completed without a signature in accordance with the arrangements offered by our delivery provider.
Please ensure that the designated delivery location is safe and accessible. If you require a specific delivery arrangement or need to be present to receive your furniture, please contact our team before dispatch to discuss the available options.
Once an order has been delivered, please check the delivery confirmation and inspect the goods as soon as reasonably possible. Any concerns about missing items, damage or incorrect delivery should be reported to Oak Manor promptly.
Nothing in this policy excludes or limits any rights or remedies available to you under Australian Consumer Law.
Failed Delivery Attempts
A delivery may be unsuccessful if the address provided is incorrect, access is restricted or the delivery provider cannot complete the delivery under the agreed arrangements.
If a redelivery or return to the warehouse is required due to circumstances within the customer's control, additional charges may apply. Any applicable fees will be communicated to you where required.
To help avoid delays, please ensure your delivery details are accurate and that the delivery location is accessible.
Assembly Services
Our standard delivery service does not include furniture assembly or installation.
Some products may require assembly after delivery. Please refer to the relevant product description and assembly instructions before purchasing.
If you need assistance, you may wish to arrange a qualified local furniture assembler or handyman independently.
Packaging and Rubbish Removal
Your furniture will be packaged to help protect it during transportation.
Our standard delivery service does not include unpacking furniture, assembling products or removing packaging materials. After delivery, please dispose of packaging responsibly and recycle suitable materials in accordance with your local council's guidelines.
We recommend checking your furniture and retaining the original packaging until you are satisfied that your order has arrived in good condition.
Damaged, Missing or Incorrect Items
We take care in handling your order and want you to receive your furniture in satisfactory condition.
Please inspect your delivery as soon as reasonably possible. If you notice damage, missing components or an incorrect item, contact our customer service team promptly and include your order number, a description of the issue and clear photographs where possible.
We request that delivery-related issues be reported within 48 hours of receipt to help us investigate and resolve them efficiently.
This reporting timeframe does not limit or replace your rights under Australian Consumer Law, including any applicable rights relating to faulty, damaged or incorrectly supplied goods.
Contact Us
If you have questions about delivery, need assistance with an existing order or would like to clarify delivery arrangements before purchasing, our customer service team is here to help.
Please visit our Contact Us page to get in touch with Oak Manor.
Thank you for choosing Oak Manor. We look forward to helping you create a home filled with timeless design, natural warmth and distinctive character.