Returns and Refunds Policy

At Oak Manor, we want you to feel confident when choosing furniture for your home. This policy explains our return process, refund conditions and how to request a return.

1. Returns

You may request a return within 7 days of receiving your order, subject to the following conditions:

Original condition: Products must be unused, unassembled and in their original condition.
Original packaging: Products must include their original packaging, accessories, parts and supplied materials.
Return authorisation: You must contact Oak Manor and receive return instructions before sending any product back.
Return shipping: Customers are responsible for arranging and paying all return shipping costs. Returns must be shipped to our designated warehouse in China.
Suitable packaging: Products must be securely packaged to minimise the risk of damage during transport.

Due to the size and weight of furniture, international return shipping can be expensive. Please contact us for return instructions and destination details before arranging transport.

2. Refunds

All returned products are subject to inspection before a refund is approved.

Refund eligibility: Refunds are assessed based on the product's condition and compliance with this policy.
Missing parts or damage: Deductions may apply where components are missing or the product has been damaged while in the customer's care.
Original delivery fees: Original delivery charges are generally non-refundable.
Return shipping fees: Customers are responsible for return shipping costs, which are generally non-refundable.
Refund method: Approved refunds will generally be issued to the original payment method.
Processing time: We generally process approved refunds within 5–7 business days after receiving and inspecting the returned product. Your bank or payment provider may require additional time to make the funds available.

3. Damaged, Faulty or Incorrect Products

If your product arrives damaged, faulty, incorrect or different from its description, please contact us at info@oakmanor.com.au as soon as reasonably practicable.

Please provide your order number, a description of the issue and clear photos or videos where available. We may request additional information to help assess the problem.

Please contact us before disposing of, repairing or returning the product so we can provide appropriate instructions.

We will review each case individually and contact you regarding the next steps, which may include a repair, replacement or refund, depending on the circumstances.

4. Return Inspection

Once a returned product arrives, we will inspect its condition, packaging, accessories and components.

If the product does not meet the return conditions, we will notify you of the outcome and explain any applicable deductions or available options.

Return authorisation does not automatically guarantee a refund.

5. How to Request a Return

Please follow these steps before returning a product:

Contact us: Email info@oakmanor.com.au within 7 days of delivery. Include your order number and the reason for your request.
Obtain authorisation: Wait for our confirmation and return instructions, including the return destination.
Prepare the product: Carefully package the unused product with its original packaging, parts and accessories.
Arrange return shipping: Arrange and pay for return transport according to the instructions provided by Oak Manor.
Await inspection: Once we receive and inspect the product, we will notify you of the outcome and process any applicable refund.

Please do not return a product before receiving authorisation and instructions from our team.

6. Products Excluded from Change-of-Mind Returns

The following products may not be eligible for change-of-mind returns:

Products that have been used, assembled, installed, modified or altered.
Products that do not meet the applicable condition and packaging requirements.
Custom-made or specially customised products.
Clearance products clearly identified as non-returnable before purchase.
Other products clearly identified as excluded from change-of-mind returns before purchase.